Shipping & Returns



We offer FREE SHIPPING via UPS Ground service within the United States (including Hawaii and Alaska), no codes are required, simply make your selection during the checkout process. You may select expedited shipping as well and pay the cost.


We are pleased to offer FREE SHIPPING for a limited time on international orders via DHL Worldwide Express. (Note: you may be responsible for customs duties payable on delivery as dictated by your country).



UPS 2nd Day Air domestic orders and DHL Express international orders received before 12:00 PM EST typically ship the same day. Due to earlier pickup schedules, orders shipping by UPS Ground will ship the following business day.

Pantofola, Inc. ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Pantofola, Inc. ships merchandise to most international locations. The risk of loss and title for all merchandise ordered on this Web site passes to you when the merchandise is delivered to the shipping carrier. Preparation for shipping times vary, and if in doubt please contact us directly. Please allow anywhere from 2-5 business days for shipping. Products ship via UPS and DHL Express. 



Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country, and it is therefore the customer's responsibility to check with local customs offices to verify whether the country to which the package is being shipped permits the shipment of said products. Pantofola, Inc. is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. 



VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Pantofola, Inc. reserves the right to limit the provision of its products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.   

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Pantofola, Inc. shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.   



We certainly hope you are pleased with your purchase and guarantee materials and workmanship of your item upon receipt. If you wish to return or exchange one of our products, please read and follow these guidelines carefully and note that we are only able to accept items purchased directly from our website:

Return Policy
Articles are accepted for credit or exchange in the U.S. if returned in unused and saleable condition with original packaging within 15 business days.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.
If you are requesting an exchange, please note you will be responsible for shipping costs of the new item to you.
Gift cards are non-returnable and non-refundable.
Personalized items are non-returnable.

Returns may be sent to our offices:
Pantofola, Inc. 
916 East Street #818 
Pittsboro, NC 27312 

We advise insuring your shipment as we cannot guarantee its receipt.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Clearance items
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.

Additional Questions
If you have additional questions about returning an item, please contact us at: