Shipping & Returns

 

FREE SHIPPING DETAILS

CONTINENTAL UNITED STATES 
We offer FREE SHIPPING via FedEx Ground service within the continental United States, no codes are required, simply make your selection during the checkout process.

Other shipping options are also available.

 

INTERNATIONAL CUSTOMERS 
We now offer FREE SHIPPING via DHL Express service to most international locations, no codes are required, simply make your selection during the checkout process.

Other shipping options are also available. 

 

GENERAL SHIPPING INFORMATION

Fedex Express orders, both international and domestic, and DHL Express international orders received before 12:00 PM EST typically ship the same day. Due to earlier pickup schedules, orders shipping by FedEx Ground will ship the following business day.

Pantofola, Inc. ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Pantofola, Inc. ships merchandise to Canada and Mexico, and most other international locations. The risk of loss and title for all merchandise ordered on this Web site passes to you when the merchandise is delivered to the shipping carrier. Preparation for shipping times vary, and if in doubt please contact us directly. Please allow anywhere from 2-5 business days for shipping. Products ship via FedEx and DHL Express. 

 

International

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country, and it is therefore the customer's responsibility to check with local Customs offices to verify whether the country to which the package is being shipped permits the shipment of said products. Pantofola, Inc. is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. 

 

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Pantofola, Inc. reserves the right to limit the provision of its products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.   

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Pantofola, Inc. shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.   

 

RETURNS

We certainly hope you are pleased with your purchase and guarantee materials and workmanship of your item. If you wish to return or exchange one of our products, please read and follow these guidelines carefully and note that we are only able to accept items purchased directly from our website:

Return Policy
Articles are accepted for credit or exchange in the U.S. if returned in saleable condition with original packaging within 15 business days.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.
If you are requesting an exchange, please note you will be responsible for shipping costs of the new item to you.
Gift cards are non-returnable and non-refundable.
Personalized items are non-returnable.

Returns may be sent to our offices:
ATTN: Returns
Pantofola, Inc.
16 W. Martin Street
Suite 1005
Raleigh, NC 27601
919.521.5900

We advise insuring your shipment as we cannot guarantee its receipt.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Clearance items
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.

Additional Questions
If you have additional questions about returning an item, please contact us at: info@pantofola-mia.com.